Terms of Use

1. Introduction

These Terms of Use (“Terms”) govern the use of the website www.zuli.online operated by Jvo Clean Sofa SRL (“we,” “us,” or “our”), registered in Romania at Str. Panduri 74, Unirea, Vrancea, Romania. By accessing or using our website and services, you agree to comply with and be legally bound by these Terms.

2. Service Description

Jvo Clean Sofa SRL provides professional couch cleaning services which can be booked directly via www.zuli.online. Our services include, but are not limited to, deep cleaning, stain removal, odor removal, and general upholstery care.

3. User Obligations

By accessing or using our services, you agree to:

• Provide accurate, complete, and up-to-date information necessary for service booking and completion.
• Ensure access to your premises for scheduled services.
• Respect our representatives and property during service execution.

4. Pricing and Payment

Prices for our services are listed clearly on www.zuli.online. Payments must be made promptly via the payment methods provided on our website. We reserve the right to modify prices; however, booked services will be honored at the price confirmed at booking, both via online and or offline methods (email, whatsapp, phone conversation, etc).

5. Booking and Cancellation Policy

Services must be booked through www.zuli.online. You can cancel or reschedule a service up to 24 hours before the scheduled appointment. Cancellations made within less than 24 hours of the scheduled appointment may incur a cancellation fee.

6. Liability

Jvo Clean Sofa SRL is liable only for damages directly resulting from our professional services. We are not liable for any pre-existing damage or conditions. Our liability is limited strictly to the value of the service provided.

7. Intellectual Property

All website content including logos, images, text, and design are the intellectual property of Jvo Clean Sofa SRL and protected under applicable EU laws. Any unauthorized use or reproduction without express permission is prohibited.

8. Data Protection and Privacy

Your use of www.zuli.online is subject to our Privacy Policy, compliant with EU GDPR regulations. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

8. User Obligations

Users of www.zuli.online agree not to misuse the site or use it in a way that may damage, disable, overburden, or impair the website or interfere with other users’ enjoyment of the website.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be communicated clearly on www.zuli.online, and continued use of our website following such updates signifies acceptance of the updated Terms.

10. Dispute Resolution

These Terms shall be governed by Romanian and European Union laws. Any disputes arising from the use of this site or our services shall initially be resolved amicably. If amicable resolution is not possible, disputes will be settled by the competent courts in Romania.

10. Contact Information

For any inquiries, comments, or concerns regarding these Terms or our services, please contact us:

Jvo Clean Sofa SRL Address: Str. Panduri 74, Unirea, Vrancea, Romania Phone: +40-733-829-478 Email: office@zuli.online

Effective Date: March 15, 2025