1. Cancellation of Services

Clients may cancel or reschedule their booked services at any time via their user account on www.zuli.online or by contacting customer support directly.

• Cancellations made more than 24 hours before the scheduled appointment will receive a full refund.
• Cancellations made within less than 24 hours of the scheduled appointment may be subject to a cancellation fee equivalent to 50% of the booked service’s price.

2. Refunds

Refunds will be processed to the original payment method used at booking. Please allow up to 10 business days for processing.

2. Conditions for Refunds

Clients are eligible for a full refund under the following conditions:

• The service was canceled more than 24 hours before the scheduled appointment.
• The service provider is unable to fulfill the appointment at the agreed date and no suitable alternative date was agreed upon.

Partial refunds or rescheduling may be offered at the company’s discretion if:

• The service cancellation occurs within less than 24 hours before the appointment.
• The service could not be delivered due to unforeseen circumstances beyond the client’s control or responsibility.

3. Non-refundable Conditions

No refunds shall be issued under the following conditions:

• If the client fails to be present at the agreed-upon location and time without prior cancellation.
• Cancellation requests submitted less than 24 hours before the service is scheduled to commence, except under exceptional circumstances.

4. Exceptional Circumstances

In exceptional circumstances, such as emergencies or force majeure events, clients may contact customer support to discuss alternative solutions, including partial refunds or rescheduling without penalties.

4. How to Request a Refund

For any cancellation and refund requests, please contact us directly:

Email: office@zuli.online
Phone: +40-733-829-478

4. Policy Amendments

Jvo Clean Sofa SRL reserves the right to modify this Cancellation and Refund Policy. Amendments will be posted clearly on www.zuli.online.

Effective Date: March 15, 2025.